Shipping policy
Payment and Shipping
We generally only ship to the countries listed below. You can find the applicable shipping costs and estimated delivery times in the table provided below.
Your order will typically be shipped via DHL.
| Country | Cost | Delivery Time |
|---|---|---|
| Germany | 3.99 € (Free shipping for orders over 39 €) | Approximately 1-3 days |
| Austria | 6.90 € | Approximately 3-5 days |
"If the delivery is made to a non-EU country, additional customs duties, taxes, or fees may be payable by the customer, but not to the provider, rather to the relevant customs or tax authorities there. The customer is advised to inquire about the details with the customs or tax authorities before placing an order."
Please note that we can only ship your order after receiving payment. Accordingly, the delivery time may be slightly extended, for example, when paying in advance.
Discount Codes
Discount codes and vouchers are not applicable to bundles and B-stock products.
Only 1 discount code is applicable per order.
Returns: Of course, if you are not satisfied with your purchase, you can return it within 30 days of purchase (undamaged and with the product packaging intact).
You will bear the cost of returning the goods, but we will refund your money without any ifs or buts!
Please send your return to the following address:
Bumpli GmbH Marga-Faulstich-Straße 1 24145 Kiel
Please make sure to include a note with your name and order number in the return shipment.
Complaints
All bumpli® products are subject to legally regulated warranty rights. Defects in the products can therefore be claimed under certain conditions within two years of purchase (see our terms and conditions and the legal provisions of German warranty law).
To report a defective product, please contact our customer service by email.
Feel free to include a photo of the defective product directly and provide us with your order number or the email address used when placing the order.
You can reach our customer service at: support@bumpli.de
Shipping Costs (including VAT)
Deliveries within the country (Germany):
€3.99 / Free shipping for orders over €39 within Germany.
Delivery Times
Unless otherwise stated in the respective offer, delivery of the goods within the country (Germany) will be made within 1-3 days, and for international deliveries within 5-7 days after the contract is concluded (for payment in advance, after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in one joint shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Payment
Accepted payment methods:
- Advance payment by bank transfer
- Payment by credit card
- Payment via PayPal
- Payment via PayPal Express
- Payment on invoice
- Payment via instant bank transfer
- Payment on invoice (via Klarna)
- Payment via Amazon Payments
- Payment via Google Pay
- Payment via Apple Pay
Further details on payment:
The invoice amount must be settled within 14 days when paying on invoice.
When paying by credit card, your credit card account will be charged upon conclusion of the contract.
If you have any questions, please contact our customer service at support@bumpli.de.
You can find further contact details in the imprint.